Terms & Conditions
Please review our booking guidelines, deposit payments, and 3-tier cancellation policies to ensure a seamless trip.
🛡️ 3-Tier Cancellation Policy
72+ Hours Before Service: Full Refund
Cancellations made 72 hours or more prior to the scheduled pickup time receive a 100% refund of your advance deposit.
48 to 72 Hours Before Service: 50% Refund
Cancellations made between 48 hours and 72 hours prior to the scheduled pickup time receive a 50% refund of your advance deposit.
Within 48 Hours: No Refund
Cancellations made less than 48 hours before the scheduled service time are non-refundable.
1. Booking & Payments
A minimum 50% deposit (advance payment) is required to secure any booking. Payments can be processed via bank transfer or PayPal. The remaining balance must be paid in cash (IDR preferred) directly to your driver or guide at your destination or on the day of service.
2. Route Changes & Schedule Modifications
Route changes and schedule modifications (such as changing travel dates, pickup times, itinerary steps, or hotel destinations) are free and flexible, but you must inform our support team at least 24 hours prior to your scheduled pickup time. Modifications requested within 24 hours are subject to vehicle and driver availability.
3. Inclusions & Exclusions
All standard transport bookings include private air-conditioned vehicle hire, driver services, petrol (gasoline), and standard airport parking fees. Toll road charges (typically IDR 15,000) and entrance tickets to tourist sights are excluded unless explicitly specified in your tour description.
4. Flight Delays & Waiting Times
We monitor flight statuses in real-time. In the event of a flight delay, your driver will adjust their arrival time accordingly with no extra fee. We include up to 1 hour of free waiting time starting from your flight's actual landing time.
5. Luggage Limits
Guests must adhere to the luggage limits specified for each vehicle class. Great Rides Bali is not responsible for transportation failures or delays if the volume of passenger luggage exceeds the vehicle's safe cargo capacity.
Have questions about our cancellation policy or booking terms? Let us help you.
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